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Volunteer Crisis Line Worker

Dunedin, New Zealand

Job Type

Volunteer - Casual/Flexible

About the Role

Would you love to offer information, advice and, at times, accompany women and families into a safe house, working alongside Ōtepoti Dunedin Whānau Refuge's amazing volunteers and kaimahi (staff members)?

Nau mai, Haere mai; Ōtepoti Dunedin Whānau Refuge's vision is for all in Aotearoa to live free from family violence. We rely on the work of dedicated and committed volunteers to answer our 24/7 crisis line outside of working hours. Whakarongorau triages our calls between the hours of 4:30pm and 9:00am. However, when required, and after appropriate training, our amazing team of Crisis Line Volunteers offer information, advice and sometimes accompany women and families to safe houses, alongside their on call kaimahi (staff members).

What does being a Crisis Line volunteer involve?
* As a Crisis Line volunteer you will work remotely so you can continue your everyday activities as long as you have a phone at your side
* You will receive ongoing support and training, we will assist you to understand the dynamics of domestic violence
* You will use your listening, advocacy, and empathy skills
* You will be working with women and children, empowering them to live lives free from violence and abuse
* You will be providing non-judgmental support and advocacy to women in crisis
* You will be working in an environment that recognizes the needs of a diverse range of women

What's in it for volunteers?
* Training consists of one initial group training session (90 mins) followed by an individual interview (you will also complete additional individual onboarding training)
* You will receive ongoing bi-monthly group supervision and ongoing support as a part of the role
* You will have the opportunity to further develop your listening, advocacy, and empathy skills
* There will also be the opportunity to meet and work with other caring community-minded people

Crisis Line Volunteers need to:
* Be able to commit to Ōtepoti Dunedin Whānau Refuge for a minimum of 12 months
* Be 21 years or older
* Be a self identified woman
* Be living within the Dunedin area
* Be able to complete Crisis Line's full training process
* Be able to meet the above Crisis Line and supervision obligations
* Have been living free from violence for three years


  • The ideal candidates for this role should be able to commit to volunteer role between 10 - 12 months minimum.

  • Candidates must have been living free from family harm for the last 3 years.

  • Volunteers must hold a full NZ Drivers License and pass Police Vetting

About the Company

Ōtepoti-Dunedin Whānau Refuge advocates for women, whānau, tamariki (children) and rangatahi (youth) supporting a pathway to safety, regardless of ethnicity, gender identity, sexual orientation, or socio-economic circumstances.

Our aim is to eliminate family violence in our community by providing support, advocacy, education, and awareness

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